Visitor Guides – UKM Specialist Centre (UKMSC)

Patient And Familys’ Right And Responsibilities

UKMSC welcomes you and your family to our hospital. As a patient in UKMSC you have the right to:

To provide information:
- You are expected to fully and truthfully provide details of your medical, medication and treatment history.
- You are expected to fully and truthfully provide your personal details including insurance and financial information.
To follow the treatment plans:
- You shall adhere to medical advice and instructions should you choose to accept them.
- You shall attend all appointments punctually and notify UKMSC if you are unable to keep the appointment.
To abide by hospital’s rules and regulations whenever required.
To show respect and consideration of others receiving or providing care
To pay your hospital bills within the stipulated time frame.

1. Medical Treatment

You shall be given medical treatment in accordance with currently accepted standards of hospital care in Malaysia
You shall be given immediate care in case of emergency

2. Timely & Adequate Information

You shall be given information on services and facilities.
You shall be informed about your condition from your physician, including;
- Procedure and treatment to be done
- Risks and benefits of treatment
- Other treatment options available
- Cost of care and treatment
You shall be entitled to a Medical Report, upon request and payment of a reasonable fee.
You shall be entitled to an itemised bill and explanation of hospital charges upon request.
You shall, upon request, be given advice on preventive, curative and rehabilitative aspect of care to maintain good health and healthy lifestyle.

3. Choice Of Care

You are entitled to choose whether to accept or refuse a recommended treatment and be discharged at your own risk.
You are entitled to request for a second opinion at any time.
You are entitled to decline participation in medical research programmes.

4. Privacy & Confidentiality

5. Health & Safe Environment

You shall be treated in a conducive and safe environment.

6. Facility For Raising Concerns

You are entitled to raise any concern and to request for assistance from the hospital staff.
You are entitled to have access to an appropriate grievance mechanism.

Doctors & Specialists

Find A Doctor
Specialist / Departments

Facilities & Services

Room Services
Medical Services
Children’s services
Gamma Knife Centre
Pharmacy

Promotions

Patient Cares

Visitor Guideline

Visiting Hours & Policy
Retails Services
Feedback

About UKMSC

Corporate Overview