• You shall adhere to medical advice and instructions should you choose to accept them.
• You shall attend all appointments punctually and notify UKMSC if you are unable to keep the appointment.

• To abide by hospital’s rules and regulations whenever required.
• To show respect and consideration of others receiving or providing care
• To pay your hospital bills within the stipulated time frame.

• You shall be given medical treatment in accordance with currently accepted standards of hospital care in Malaysia
• You shall be given immediate care in case of emergency

• You shall be given information on services and facilities.
• You shall be informed about your condition from your physician, including;
• You shall be entitled to a Medical Report, upon request and payment of a reasonable fee.
• You shall be entitled to an itemised bill and explanation of hospital charges upon request.
• You shall, upon request, be given advice on preventive, curative and rehabilitative aspect of care to maintain good health and healthy lifestyle.

• You are entitled to choose whether to accept or refuse a recommended treatment and be discharged at your own risk.
• You are entitled to request for a second opinion at any time.
• You are entitled to decline participation in medical research programmes.

• Your personal and medical information shall be confidential.
• Your privacy and dignity shall be respected

You shall be treated in a conducive and safe environment.

• You are entitled to raise any concern and to request for assistance from the hospital staff.
• You are entitled to have access to an appropriate grievance mechanism.